FAQs
Entry
Q. What entry devices are required?
A. A resident will need a foyer entry fob and/or a bin room external door key (this key will also unlock the gates at the eastern end of the building). A garage entry fob is also required to operate the garage door. One or more of these entry devices should have been supplied by your real estate agent when you moved in. Alternatively, any of these can be purchased through Engine using this form.
Q. What happens if I lose or damage any of my entry devices?
A. Contact Engine to purchase a new device
Q. As an owner, can I sell my entrance devices back to Engine after selling my apartment?
A. At this time, no. The devices should be provided to the new owner.
Q. Where can I obtain a new battery for my entrance door or garage door fob?
A. A close-by source is Dick Smith on Camberwell Rd. (5 mins walk)
After Hours and Emergency
Q. Is there an after hours contact number?
A. Yes. The contracted after hours company is 'U Need It, We Fix It'
Q. Who do I contact in the case of an emergency?
A. Dial '000' for fire, police and ambulance. For building plumbing or electrical issues contact Engine during business hours or 'U Need It, We Fix It' after hours.
Services
Q. Where are the electricity meters?
A. Each apartment has a fuse box located within the apartment and an additional master fuse is located in the front or back building.
In the back building there is an electrical cupboard on each floor, next to the lifts. In the front building it is in the electrical services room in the north west corner of the garage.
A key for the electrical cupboards is available on premise. To access the the key please contact Engine during business hours or the out-of-hours support contact U-Need-It-We-Fix-It and quote Rivoli Gardens, 102 Camberwell Rd.
Q. Where are the water meters and main water on/off tap?
A. In the back building water meters are located in a cupboard on your floor next to the east stairwell. In the front building water meters are located in the metal column next to your front door.
Q. Is there a gas meter for the apartment?
A. No. Gas is metered centrally for the whole block and paid by the Owners Corporation. Residents do not pay an individual gas bill. A gas isolation tap is installed in each apartment in the cupboard next to the oven.
Garage
Q. Can I place a storage locker in my car park?
A. Yes. With the permission of the Owners Corporation one of the approved locker models can be installed. Send your request to the Owners Corporation with your name, apartment number and car park number.
Disputes and Disturbance
Q. What do I do if I have an issue (e.g. loud noise) with another resident?
A. In the first instance we ask that you first attempt to resolve the issue via direct communication with the other resident. If you are unhappy with the outcome, or do not feel comfortable communicating directly with the resident then please contact Engine. The Engine office will discuss the issue with you and may then issue a breach letter to the resident, owner and/or agent of the apartment. If an issue persists, the Owners Corporation will then follow the formal internal dispute resolution process in accordance with Part 10 of the Owners Corporations Act, 2006.
Owners corporation fees
Q. What should I do if I have difficulty paying my owners corporation fees?
A. Contact Engine to discuss if a payment plan is available.
Apartment paint colours
Q. What is original paint colour of the walls and trim in the apartments?
A. Please see the attached photos of the paint pots used originally and their exact specification.
Entry
Q. What entry devices are required?
A. A resident will need a foyer entry fob and/or a bin room external door key (this key will also unlock the gates at the eastern end of the building). A garage entry fob is also required to operate the garage door. One or more of these entry devices should have been supplied by your real estate agent when you moved in. Alternatively, any of these can be purchased through Engine using this form.
Q. What happens if I lose or damage any of my entry devices?
A. Contact Engine to purchase a new device
Q. As an owner, can I sell my entrance devices back to Engine after selling my apartment?
A. At this time, no. The devices should be provided to the new owner.
Q. Where can I obtain a new battery for my entrance door or garage door fob?
A. A close-by source is Dick Smith on Camberwell Rd. (5 mins walk)
After Hours and Emergency
Q. Is there an after hours contact number?
A. Yes. The contracted after hours company is 'U Need It, We Fix It'
Q. Who do I contact in the case of an emergency?
A. Dial '000' for fire, police and ambulance. For building plumbing or electrical issues contact Engine during business hours or 'U Need It, We Fix It' after hours.
Services
Q. Where are the electricity meters?
A. Each apartment has a fuse box located within the apartment and an additional master fuse is located in the front or back building.
In the back building there is an electrical cupboard on each floor, next to the lifts. In the front building it is in the electrical services room in the north west corner of the garage.
A key for the electrical cupboards is available on premise. To access the the key please contact Engine during business hours or the out-of-hours support contact U-Need-It-We-Fix-It and quote Rivoli Gardens, 102 Camberwell Rd.
Q. Where are the water meters and main water on/off tap?
A. In the back building water meters are located in a cupboard on your floor next to the east stairwell. In the front building water meters are located in the metal column next to your front door.
Q. Is there a gas meter for the apartment?
A. No. Gas is metered centrally for the whole block and paid by the Owners Corporation. Residents do not pay an individual gas bill. A gas isolation tap is installed in each apartment in the cupboard next to the oven.
Garage
Q. Can I place a storage locker in my car park?
A. Yes. With the permission of the Owners Corporation one of the approved locker models can be installed. Send your request to the Owners Corporation with your name, apartment number and car park number.
Disputes and Disturbance
Q. What do I do if I have an issue (e.g. loud noise) with another resident?
A. In the first instance we ask that you first attempt to resolve the issue via direct communication with the other resident. If you are unhappy with the outcome, or do not feel comfortable communicating directly with the resident then please contact Engine. The Engine office will discuss the issue with you and may then issue a breach letter to the resident, owner and/or agent of the apartment. If an issue persists, the Owners Corporation will then follow the formal internal dispute resolution process in accordance with Part 10 of the Owners Corporations Act, 2006.
Owners corporation fees
Q. What should I do if I have difficulty paying my owners corporation fees?
A. Contact Engine to discuss if a payment plan is available.
Apartment paint colours
Q. What is original paint colour of the walls and trim in the apartments?
A. Please see the attached photos of the paint pots used originally and their exact specification.